Returns and Exchanges

Our Returns and Exchanges Terms forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this policy at any time. This policy was last updated on January 1, 2018.

Returns and Exchanges

We do not offer any exchanges or returns. These items are in limited supply and are not able to be sent back. 

What should I do if I receive an incorrect item?

Our goal is perfection when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our best to resolve your issue with minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Once the shipment leaves our facility we are at the mercy of shipping company. Please accept our apologies if your shipment arrived damaged.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
Please contact us directly at contact@bicyclepartsupply.com. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.